Refund policy

We accept return requests within 30 days of delivery.

Return eligibility

To qualify for a return, the item must be unused, unwashed, undamaged, and in its original packaging. Because our decorating mats are intended for food-contact use, products that have been used or washed cannot be returned. Proof of purchase is required.

To request a return, email gingerfunco@gmail.com with your order number and reason for the return. Items sent back without prior authorization will not be accepted. The approved return address will be provided privately by email.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at gingerfunco@gmail.com and include your order number and photographs. We will review the issue and, when approved, arrange a replacement or refund at no additional cost.

Return shipping

Customers are responsible for return-shipping costs for returns based on preference or change of mind. Original shipping charges are nonrefundable. Ginger Fun will cover return-shipping costs when an item is confirmed to be damaged, defective, or incorrect.

We recommend using a trackable shipping service. Ginger Fun is not responsible for return packages lost in transit.

Exceptions

Used, washed, altered, or damaged products cannot be returned. Gift cards and items clearly marked final sale are also nonreturnable, except when an item arrives damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the eligible item and place a new order after the return is approved.

Cancellations

To request a cancellation, contact us as soon as possible at gingerfunco@gmail.com within 15 minutes of placing order We will issue a full refund for cancellations made within this window. After 15 minutes, order processing may begin and cancellation cannot be guaranteed. .Once an order has shipped, it must follow the return process above.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card company may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at gingerfunco@gmail.com